/* CityWalk Customer Care chat — lodge colours, works with any theme */
.cwh-chat{--c-red:#A80C10;--c-ink:#161412;--c-muted:#5C5650;--c-line:#E4D9CA;--c-ground:#FBF8F4;--c-green:#1C7C54;
  position:fixed;right:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));z-index:9990;font-family:Jost,"Century Gothic","Segoe UI",system-ui,sans-serif;font-size:15px;line-height:1.5;color:var(--c-ink)}
.cwh-chat *{box-sizing:border-box}
.cwh-chat [hidden]{display:none!important}
.cwh-chat__sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(1px,1px,1px,1px);white-space:nowrap}
.cwh-chat button{font-family:inherit}

/* Launcher */
.cwh-chat__launcher{display:flex;align-items:center;gap:10px;height:58px;padding:0 22px 0 18px;border:0;border-radius:999px;background:var(--c-red);color:#fff;font-size:16px;font-weight:500;cursor:pointer;box-shadow:0 12px 28px rgba(168,12,16,.32);transition:transform .2s,box-shadow .2s}
.cwh-chat__launcher:hover{transform:translateY(-2px);box-shadow:0 16px 34px rgba(168,12,16,.38)}
.cwh-chat__launcher:focus-visible{outline:3px solid var(--c-ink);outline-offset:3px}
.cwh-chat__launcher svg{width:24px;height:24px}
.cwh-chat.is-open .cwh-chat__launcher{display:none}
@media (max-width:700px){.cwh-chat{right:14px}.cwh-chat__launcher{width:58px;padding:0;justify-content:center}.cwh-chat__launcher-label{display:none}}

/* Nudge */
.cwh-chat__nudge{position:absolute;right:0;bottom:72px;display:flex;align-items:flex-start;gap:4px;background:#fff;border-radius:16px 16px 4px 16px;padding:12px 8px 12px 16px;box-shadow:0 12px 30px rgba(22,20,18,.16);width:max-content;max-width:260px;animation:cwh-pop .4s cubic-bezier(.2,.7,.2,1)}
.cwh-chat__nudge-text{border:0;background:none;padding:0;text-align:left;font-size:15px;color:var(--c-ink);cursor:pointer}
.cwh-chat__nudge-x{border:0;background:none;padding:2px;color:var(--c-muted);cursor:pointer;flex-shrink:0}
.cwh-chat__nudge-x svg{width:14px;height:14px}

/* Panel */
.cwh-chat__panel{position:absolute;right:0;bottom:0;width:380px;height:min(620px,calc(100vh - 40px));display:flex;flex-direction:column;background:var(--c-ground);border-radius:22px;overflow:hidden;box-shadow:0 24px 60px rgba(22,20,18,.25);animation:cwh-rise .35s cubic-bezier(.2,.7,.2,1)}
@media (max-width:700px){
  .cwh-chat__panel{position:fixed;inset:0;width:auto;height:auto;border-radius:0;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px)}
}
.cwh-chat__head{display:flex;align-items:center;gap:12px;padding:14px 12px 14px 16px;background:var(--c-ink);color:#FAF5EE;flex-shrink:0}
.cwh-chat__avatar{width:44px;height:44px;border-radius:50%;background:var(--c-red);display:flex;align-items:center;justify-content:center;flex-shrink:0;overflow:hidden;font-weight:600}
.cwh-chat__avatar img{width:86%;height:auto}
.cwh-chat__head > div{flex:1;min-width:0}
.cwh-chat__title{margin:0;font-family:Marcellus,Georgia,serif;font-weight:400;font-size:18px;line-height:1.2;color:#FAF5EE;letter-spacing:0}
.cwh-chat__sub{margin:2px 0 0;font-size:12.5px;color:#BDB5AB;display:flex;align-items:center;gap:6px;white-space:nowrap;overflow:hidden}
.cwh-chat__subtext{overflow:hidden;text-overflow:ellipsis}
.cwh-chat__dot{width:8px;height:8px;border-radius:50%;background:#3FBF7F;box-shadow:0 0 0 3px rgba(63,191,127,.2)}
.cwh-chat__lang,.cwh-chat__close{border:0;background:rgba(255,255,255,.08);color:#FAF5EE;border-radius:999px;height:36px;min-width:36px;padding:0 10px;cursor:pointer;font-size:13px;font-weight:600;display:flex;align-items:center;justify-content:center}
.cwh-chat__lang:hover,.cwh-chat__close:hover{background:rgba(255,255,255,.18)}
.cwh-chat__close svg{width:18px;height:18px}
.cwh-chat__lang:focus-visible,.cwh-chat__close:focus-visible{outline:2px solid #fff;outline-offset:2px}

/* Messages */
.cwh-chat__log{flex:1;overflow-y:auto;padding:18px 14px 8px;display:flex;flex-direction:column;gap:10px;overscroll-behavior:contain}
.cwh-msg{display:flex}
.cwh-msg--user{justify-content:flex-end}
.cwh-msg__bubble{max-width:86%;padding:10px 14px;border-radius:18px;word-wrap:break-word}
.cwh-msg--bot .cwh-msg__bubble{background:#fff;border:1px solid var(--c-line);border-bottom-left-radius:6px}
.cwh-msg--user .cwh-msg__bubble{background:var(--c-red);color:#fff;border-bottom-right-radius:6px}
.cwh-msg.is-new{animation:cwh-in .3s cubic-bezier(.2,.7,.2,1)}
.cwh-msg__links{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.cwh-msg__link{display:inline-flex;align-items:center;min-height:36px;padding:0 14px;border-radius:999px;font-size:14px;font-weight:500;text-decoration:none;border:1.5px solid var(--c-ink);color:var(--c-ink)}
.cwh-msg__link:hover{background:var(--c-ink);color:#fff}
.cwh-msg__link--wa{background:var(--c-green);border-color:var(--c-green);color:#fff}
.cwh-msg__link--wa:hover{background:#15643F;border-color:#15643F;color:#fff}
.cwh-msg__link--call{border-color:var(--c-red);color:var(--c-red)}
.cwh-msg__link--call:hover{background:var(--c-red);color:#fff}

/* Typing */
.cwh-typing .cwh-msg__bubble{display:flex;gap:5px;align-items:center;height:40px}
.cwh-typing span{width:7px;height:7px;border-radius:50%;background:#B8AEA2;animation:cwh-dot 1s infinite}
.cwh-typing span:nth-child(2){animation-delay:.15s}
.cwh-typing span:nth-child(3){animation-delay:.3s}

/* Date picker inside the chat */
.cwh-dates .cwh-msg__bubble{display:grid;grid-template-columns:1fr 1fr;gap:10px;width:100%;max-width:100%}
.cwh-dates label{display:flex;flex-direction:column;gap:4px;font-size:13px;font-weight:600;color:var(--c-muted)}
.cwh-dates input{height:42px;border:1px solid var(--c-line);border-radius:10px;padding:0 8px;font:inherit;font-size:15px;color:var(--c-ink);background:var(--c-ground);width:100%}
.cwh-dates input:focus{outline:none;border-color:var(--c-red);box-shadow:0 0 0 3px rgba(168,12,16,.15)}
.cwh-dates__err{grid-column:1/-1;margin:0;color:var(--c-red);font-size:13px}
.cwh-btn{grid-column:1/-1;height:44px;border:0;border-radius:12px;background:var(--c-ink);color:#fff;font-size:15px;font-weight:500;cursor:pointer}
.cwh-btn:hover{background:var(--c-red)}

/* Quick replies */
.cwh-chat__chips{display:flex;gap:8px;padding:6px 14px 10px;overflow-x:auto;flex-shrink:0;scrollbar-width:none}
.cwh-chat__chips::-webkit-scrollbar{display:none}
.cwh-chat__chips:empty{display:none}
.cwh-chip{flex-shrink:0;min-height:38px;padding:0 14px;border-radius:999px;border:1.5px solid var(--c-red);background:#fff;color:var(--c-red);font-size:14px;font-weight:500;cursor:pointer;white-space:nowrap;transition:background .15s,color .15s}
.cwh-chip:hover,.cwh-chip:focus-visible{background:var(--c-red);color:#fff;outline:none}
.cwh-chip--primary{background:var(--c-red);color:#fff}
.cwh-chip--primary:hover{background:var(--c-ink);border-color:var(--c-ink)}
.cwh-chip--wa{border-color:var(--c-green);color:var(--c-green)}
.cwh-chip--wa:hover{background:var(--c-green);color:#fff}

/* Composer */
.cwh-chat__form{display:flex;gap:8px;padding:10px 12px 12px;border-top:1px solid var(--c-line);background:#fff;flex-shrink:0}
.cwh-chat__form input{flex:1;min-width:0;height:46px;border:1px solid var(--c-line);border-radius:999px;padding:0 18px;font:inherit;font-size:16px;color:var(--c-ink);background:var(--c-ground)}
.cwh-chat__form input:focus{outline:none;border-color:var(--c-red);box-shadow:0 0 0 3px rgba(168,12,16,.15)}
.cwh-chat__send{width:46px;height:46px;border:0;border-radius:50%;background:var(--c-red);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}
.cwh-chat__send:hover{background:var(--c-ink)}
.cwh-chat__send svg{width:20px;height:20px}
.cwh-chat__send:focus-visible{outline:3px solid var(--c-ink);outline-offset:2px}

@keyframes cwh-rise{from{opacity:0;transform:translateY(20px) scale(.98)}to{opacity:1;transform:none}}
@keyframes cwh-pop{from{opacity:0;transform:translateY(10px) scale(.95)}to{opacity:1;transform:none}}
@keyframes cwh-in{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
@keyframes cwh-dot{0%,80%,100%{opacity:.35;transform:none}40%{opacity:1;transform:translateY(-3px)}}
@media (prefers-reduced-motion:reduce){.cwh-chat *{animation:none!important;transition:none!important}}
@media print{.cwh-chat{display:none}}